5 stars - absolute understatement. April 23rd: I filled out the relevant form found on the website and sent it along with my glasses via Royal Mail First Class which costed me around £4.90 or so. April 24th: I received a phone call from Linsey informing me that they had received my glasses (woohoo) and that they were now in a position to take payment from me via debit card which I was happy to do. Once I made the payment, I received an email confirmation of this which I always appreciate receiving without having to ask. April 26th: I received a phone a call from Linsey informing me that my glasses were ready to be shipped back out to me - only 2 days after they received them! April 27th: I received my glasses and was happy as larry. Absolutely amazed by the service, communication and care. A first time customer but now a life long member. Thank you very much for your help. If any of you out there are on the fence please do not be. Many many companies out there could learn a thing or two from these guys. Superb.