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Shipping & returns

UK shipping - Royal Mail

1st Class orders up to £50.00 - £4.70 (Royal Mail aims to delivery next working day when shipped, NO guarantee)
1st Class Recorded orders £51/£95 - £5.80 (Royal Mail aim to delivery next working day when shipped, NO guarantee, signature required)
Special Delivery orders £96+ - £8.25 (Royal Mail guarantee next day delivery when shipped Mon-Fri, signature required)

International Shipping - Tracked/Signed

From 4th April 2022 - International postage is changing - Europe will be in 3 priced Zones

Europe Zone 1 - Orders up to £95 - International Tracked & Signed from £11.05 (may be more depending on weight)

Europe Zone 2 - Orders up to £95 - International Tracked & Signed from £11.20 (may be more depending on weight)

Europe Zone 3 - Orders up to £95 - International Tracked & Signed from £11.75 (may be more depending on weight)

Europe Zone 1 - Orders £96 to £250 - International Tracked & Signed from £13.55 (may be more depending on weight)

Europe Zone 2 - Orders £96 to £250 - International Tracked & Signed from £13.70 (may be more depending on weight)

Europe Zone 3 - Orders £96 to £250 - International Tracked & Signed from £14.25 (may be more depending on weight)

Europe Zone 1, 2 & 3 Orders £251+ International Tracked & Signed - TBC

Canada from £13.70 / Australia & New Zealand from £15.15 and USA from £16.20

PLEASE NOTE - DUE TO CORONAVIROUS RESTRICTIONS PARCELS ARE TAKING LONGER THAN NORMAL. PLEASE BE PATIENT

Delivery & Returns

Our goods will be delivered within 28 (twenty eight) working days. Specific dates will only be estimated and not guaranteed. However, if we do not specify a particular date, we shall attempt to delivery within an acceptable time. Should you fail to accept delivery of our goods, it may be necessary to charge you an additional fee to cover additional costs to us, i.e. additional insurance, delivery or similar.

No Quibble Money Back Guarantee

If for any reason you are not completely satisfied with your glasses you may return them within 7 days of receipt for a full refund (excluding postage) OR exchange (please contact customer services for Returns number before attempting to return any items), original paperwork, invoice must also be returned with the glasses.
For Varifocals we offer a 30 day non-tolerance exchange or refund.
For glasses that have been customized at the customer's request, the refund will be base price of the frame only not the extras/add-ons or postage.
Rimless glasses where size alteration has been requested only 50% of the base price will be refunded

RETURNS ADDRESS' please enclose original paperwork, quoting the returns number you have been given.

By Royal Mail

Specs-By-Post Ltd

PO BOX 689

Rotherham

South Yorkshire

S66 6AR

 

By Courier

Specs-By-Post Ltd

The Granary

Fish Pond Lane

Braithwell

Rotherham

South Yorkshire

S66 7AA

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