UK shipping - Royal Mail
1st Class orders up to £50.00 - £4.40
1st Class Recorded orders £51/£95 - £5.40
Special Delivery orders £96+ - £8.25
International Shipping - Tracked/Signed
Orders up to £95
International Tracked & Signed -£10.75 (may be more depending on weight)
Orders £96 to £250.00
International Tracked & Signed -£13.25 (may be more depending on weight)
International Tracked & Signed - TBC
PLEASE NOTE - DUE TO CORONAVIROUS RESTRICTIONS PARCELS ARE TAKING LONGER THAN NORMAL. PLEASE BE PATIENT
Our goods will be delivered within 28 (twenty eight) working days. Specific dates will only be estimated and not guaranteed. However, if we do not specify a particular date, we shall attempt to delivery within an acceptable time. Should you fail to accept delivery of our goods, it may be necessary to charge you an additional fee to cover additional costs to us, i.e. additional insurance, delivery or similar.
If for any reason you are not completely satisfied with your glasses you may return them within 7 days of receipt for a full refund (excluding postage) OR exchange (please contact customer services for Returns number before attempting to return any items), original paperwork, invoice must also be returned with the glasses.
For Varifocals we offer a 30 day non-tolerance exchange or refund.
For glasses that have been customized at the customer's request, the refund will be base price of the frame only not the extras/add-ons or postage.
Rimless glasses where size alteration has been requested only 50% of the base price will be refunded
RETURNS ADDRESS' please enclose original paperwork, quoting the returns number you have been given.
By Royal Mail
PO BOX 689
Fish Pond Lane